www.massagetherapy.com—your resource for all things bodywork 7
I used to be one of
The one who didn't speak up. It's
only been in recent years that this
has changed. One would think
that after many years of practicing
massage therapy, I would not
have a problem with this. But I
did. It was this unique, and frankly
embarrassing, point of view that
led me in 2011 to explore the
reasons why some clients, myself
included, weren't getting the
massage they wanted.
By Cindy Williams, LMT
For six months, I interviewed people from all walks of life (primarily in airports,
where diversity is readily available). This process illuminated the fact that there are
many clients out there not getting what they want.
The question looms—why would someone not ask for what they want, especially if
they are paying for a service? In most cases, it is simply a matter of not knowing how
to ask, or how to establish an environment where feedback is comfortable to give and
receive. Bringing together simple truths from interviews with everyday clients, my
experience as a massage therapist, and my own trepidation as a client to ask for what I
wanted in a massage session, I hope to bridge this gap. My results boiled down to three
primary requests that many clients never make, even though they want to.
Understanding these "secrets" can help us all get what we want.